What is Suburb? |
|
What items are sold at Suburb? Are the items authentic? |
|
Are the items brand new? |
|
How can I order? |
|
What should I do after placing my order? How can I receive
the item I have ordered? |
|
Can I order from overseas? What should I do? |
|
What payment methods can be used? |
|
If I choose to pay through Paypal, what can I do? (Applicable
to international customers only) |
|
How much is the shipping fee? |
|
Do you accept exchange or refund? |
| |
| |
What is
Suburb?
|
| Suburb, or sub-urb.net, is a Hong
Kong based website that sells trendy items. (International customers
are welcome, too.) The website was created in July 2003 by 2 Hong
Kong people when they were studying in the US. |
|
| |
|
What items are sold at Suburb? Are the items authentic? |
| We mainly sell clothes, sneakers
and accessories of Supreme, Nike and Stussy, which are all purchased
from the official shops in the United States or Japan. All items
sold on this website are 100% authentic. Please note that we are
not affiliated with Supreme, Nike and Stussy, so we have no control
over their products and production quality. However, we guarantee
that all products sold on our website are 100% authentic. If you
have any doubts on us or our products' authenticity, please don't
buy from us and purchase the products from somewhere that you
trust to avoid any misunderstanding and conflicts. Please report
to the Police and Customs Department for any fraud activities
or fakes. Thank you. |
|
| |
|
Are the items
brand new? |
| Yes, all items sold on this website
are brand new. |
|
| |
|
How can I order?
|
| You may order the item by e-mail
(order@sub-urb.net) or
through our order form.
What you need to do is to submit the name of the item you would
like to purchase, your name, contact number and a valid e-mail
address. All order are on first come, first serve basis. Once
the order is submitted, it will be proceeded within 48 hours and
you will receive our e-mail for confirmation. If you cannot receive
the confirmation e-mail in 48 hours, please try to submit another
order form. |
|
| |
|
What should I
do after placing my order? How can I receive the item I have ordered?
|
| You don't need to do anything
but wait for our call. We will call you as soon as possible to
arrange the time for face-to-face transaction. |
|
| |
|
Can I order
from overseas? What should I do? |
| International customers are also
welcome at Suburb. You, as a customer from a country outside Hong
Kong, can order via e-mail (with your name, contact number, mailing
address and e-mail address). Your order will be proceeded and
you will receive our confirmation e-mail within 48 hours. |
|
| |
|
What payment
methods can be used? |
Hong Kong customers can pay in
cash during face-to-face transaction. For international customers,
we accept International Money Order and Paypal. If pay through
Paypal, additional 3.5% service charge will be added in the order.
This is how the total amount is calculated:
(Total price + shipping fees) X
1.035 = the total amount paid through Paypal |
|
| |
|
If I choose
to pay through Paypal, what can I do? (Applicable to international customers
only) |
| First of all, you should notify
us the payment method you are going to use. After receiving our
confirmation e-mail, you may visit our website, www.sub-urb.net.
On the front page of the site, there is a Paypal icon at the bottom
of the right. Click the icon and follow the instructions. Once
you finish the payment procedure, you will receive confirmation
e-mail from Paypal. Your item will then be shipped as soon as
your payment is verified. |
|
| |
|
How much
is the shipping fee? |
Currently, we ship the items
to international customers by Hong Kong Post's Speed Post or
Parcel Air Mail. It often takes about a week for the shipment.
The shipping rates are as follows (in US dollars):
Cap/Beanie |
US$8
per item |
Tee
(S-L) |
US$8
per item |
Tee
(XL) |
US$15
per item |
Shorts |
US$15
per item |
Pants |
US$35
per item |
Bag |
US$35
per item |
Sneakers |
US$35
per item |
*(The above shipping rates are
only applicable to international orders only. We prefer to do
face-to-face transaction for customers located in Hong Kong.) |
|
| |
|
Can I exchange,
refund or return? |
| Sorry, we don't accept any exchange,
refund and return. Customers, especially those located in Hong
Kong, should make sure to check the item before purchase. All
sales are final. We are not responsible for any damages or lost
made after the transaction or during the shipment. |
|
| |
| |
